Last Updated: 1st May 2024

Welcome to Villa Real Residencial. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information and data when you use the Villa Real Residencial app («App»). This policy also outlines your rights and choices concerning your information.

1. Information We Collect

a. Personal Information: We collect personal information you provide to us. This includes your name, address, email address, phone number, and any other information you enter when setting up your account or filling out your profile.

b. Visitor Information: As part of our services, we collect information about the visitors and service providers you authorize to enter the complex. This includes their name, identification number, vehicle details, and expected time of arrival.

c. Usage Information: We automatically collect information related to how you use the App, including login times, features used, and preferences.

d. Device Information: We collect information about the mobile device you use to access our App, including the hardware model, operating system, unique device identifiers, and mobile network information.

2. How We Use Information

a. To Provide Services: We use the information we collect to operate, maintain, and provide the features and functionality of the App, including processing and managing access requests for visitors and service providers.

b. Communication: We use your contact details to communicate with you regarding your account, updates, security alerts, and support messages.

c. Improvement and Optimization: We analyze usage patterns and preferences to improve and optimize the App’s functionality and user experience.

d. Security: We use information to enhance the security, monitor for fraudulent activity, and ensure the proper functioning of our services.

3. How We Share Information

a. Service Providers: We may share your information with third-party service providers who perform services on our behalf, including hosting, data analysis, IT services, and customer service.

b. Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena or other legal process.

4. Your Rights and Choices

a. Access and Corrections: You have the right to access the information we hold about you and to request that we correct any inaccuracies.

b. Deletion: You may request the deletion of your personal information, subject to necessary retention for legal or operational purposes.

c. Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe link in those emails.

5. Security Measures

We implement appropriate technical and organizational measures to protect the security of your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

6. Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by posting a notice on the App or by sending you a notification directly.

7. Contact Us

If you have questions about this privacy policy or our information practices, please reach us at info@villarealresidencial.com